Privacy, Refunds, Liability and Terms of Use of Discovery Trips

Here you can find all the information surrounding Discovery Trips’ privacy, refund, liability and user condition. If you have any questions, feel free to fill out our contact form or send an email to info@


Privacy Policy

At, accessible at, one of our main priorities is the privacy of our visitors. This privacy policy explains everything around the information that is collected and recorded by and how we use it. If you have any questions or would like more information about our privacy policy, please feel free to contact us.
This privacy policy applies to our online activities and app activities and applies to visitors to our website or application with respect to information shared and/or collected in and/or our application. This policy does not apply to information collected offline or through channels other than this website or application.



By using our website and application, you hereby consent to our privacy policy and agree to its terms.


Collected information

The personal information you are asked to provide, and the reasons why you are asked to provide it, will be made clear below.

If you contact us directly, we may request and receive additional information about you, such as your name, e-mail address, telephone number, the content of the message and/or attachments you send us, and any other information you may wish to provide.

When you purchase our products, we ask for your contact information, including data such as name, company name, address, e-mail address and phone number. This data is needed to process your order. We do not use this personal data for marketing purposes.

When you visit our Website, we record your movements through our Website so that we can improve the site experience. This information is anonymized and we do not record or use personal information to track or further improve our services.

When you use our application, we record your name, email, results and answers. Your results are used for our leaderboards that are linked only to the team name you choose. This information is visible in the leaderboards. Your answers are used to further improve our products. This information is not shared with external parties for marketing purposes. This information may be shared to thrid parties that paid for the Trip to be open to the user.


How do we use your date

We use the information we collect in a variety of ways, including to:

  • maintain and control our website
  • further improve and expend our website
  • Analyze and understand how you interact with our website
  • to create new products, services and features
  • to communicate with you directly or through one of our partners, including for customer service, to provide you with updates and other information related to the Web site
  • to send you informative mails
  • to find and prevent fraud


Logbestanden follows a standard procedure for using log files. These files record visitors when they visit Web sites. All hosting companies do this and some analyze hosting services. The information collected by log files includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages and possibly the number of clicks. These are not linked to information that is personally identifiable. The purpose of the information is to analyze trends, administer the site, track users’ movements around the site and gather demographic information.


Privacybeleid voor advertentiepartners

You can check this list for the privacy policies of each of’s advertising partners. We do not use advertisements on our website or in our application.

Third-party ad servers or ad networks use technologies such as cookies, JavaScript or web beacons used in their respective ads and links that appear on, which are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content you see on websites you visit.

Please note that has no access to or control over these cookies used by third-party advertisers.


Third-party privacy policies’s privacy policy does not apply to other advertisers or websites. Therefore, we encourage you to consult the respective privacy policies of these third-party ad servers for more detailed information. It may include their practices and instructions on how to opt-out of certain options.

You may choose to disable cookies through your individual browser options. For more detailed information about cookie management with specific web browsers, you can find it on the browsers’ respective websites. 


GDPR-data protection rights

We want to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:
  • The right of access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe to be inaccurate. You also have the right to request that we supplement any information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal information, subject to certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, subject to certain conditions.
  • The right to data portability – You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we will have one month to respond to you. If you wish to exercise any of these rights, please contact us.


Information of children younger than 13

Another part of our priority is adding protection for children who are using the Internet. We encourage parents and guardians to observe, participate in and/or monitor and supervise their online activities. does not knowingly collect personally identifiable information from children under the age of 13. If you believe your child has provided this type of information on our website, we strongly encourage you to contact us immediately and we will do our best to delete such information from our files immediately.


Frequently Asked Questions

How long do we keep your data? We keep your data for at least one year, unless you have informed us otherwise.

What rights do you have over your data? All rights since it is your data. We do not want to misuse your data and will therefore do our best to process as little data from you as possible. You can always contact us to have your data deleted.

With whom do we share your data? / Where do we send your dataWe share your data with our API database to ensure connection to our app during your Discovery Trip. Furthermore, anonymized data is shared with google analytics to improve the website.



Refund policy


Our refund policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer your a full refund. To be eligible for a refund, your Discovery Trip Activation code must be unused and you have not yet started the Discovery Trip. To complete your refund, we will need a receipt or proof of purchase.



Once your refund request has been received and verified, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or denial of your refund. If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.


Late or missing refunds

If you have not yet received a refund, first check your bank account again, as it can take several days for a refund to be processed. Next, contact your credit card company. It may take a while for your refund to be officially posted. Next, contact your bank. There is often some processing time before a refund is booked. If you have done all this and still have not received your refund, please contact us at


Discounted items

Only normally priced items are refundable. Sale items cannot be refunded.


Liability policy

This liability policy applies between Discovery Trips (the Company) and the Buyer (the person who has purchased access for the Discovery Trip app), collectively the Parties, unless otherwise agreed upon by written agreement between the Parties. By payment to the Company, the Buyer agrees to the Company’s liability policy and Buyer agrees to the terms hereof.


1. Product Development

1.1 The Company warrants that the product developed (the application and the content in the application) will conform to the specification as given on its own website, the websites of third parties affiliated with the Company or as agreed in writing with the Buyer. If there is a risk that the specification cannot be met, this will be clearly stated in the specification and/or quotation.

1.2 A change in specification may affect development time, production time or result in other costs. If changes are made after the specification has been approved, changes in time and/or cost will be notified by the Company digitally or by letter. The changes will not be effective until such time and/or cost changes are approved by the Buyer digitally or by letter.

1.3 The Buyer shall permit the Company to potentially use third party companies to perform the order.

1.4 The Buyer will accept a product within 30 days of delivery (including prototypes) unless otherwise stated in the specification. Any comments or complaints must also be communicated by letter or post within this period. If the Buyer does not notify the Company within the specified period whether the product has been accepted, the Buyer shall be deemed to have accepted the product.



2. Liability

The Company is responsible for delivering the application and enabling the Buyer to use the application as intended and agreed upon.  The Company is not responsible for what the Buyer does with the application or any damage the Buyer incurs while using or working with The Company’s application and products.


3. Payment

3.1 The Company is entitled to adjust the quotation if changes in labor costs, material costs and/or exchange rate are demonstrable.

3.2 The Company has the right to request an advance payment for large orders. This will be clearly stated in the quotation. Late payment of this advance payment shall entitle The Company to postpone the order without any consequences for The Company.



Terms of use

Welcome to Discovery Trips! These Terms of Use govern your access to and use of our mobile application (“App”) and website (“Website”). By using our App or visiting our Website, you agree to these Terms of Use. Please read them carefully. These terms may be revised periodically, and your continued use of our App and Website constitutes acceptance of any changes.


Services offered

Discovery Trips offers a mobile app that offers exploration games called “trips.” Through these trips, users go on mission-like tours and decipher clues to discover new places and intriguing stories. Each trip takes between 30 to 150 minutes to complete and is experienced outdoors.


Applicability of Terms of Use

Before using our App or accessing our Website, you must read and understand these Terms of Use. By accessing our App or Website, you acknowledge your agreement to comply with all terms and conditions stated herein. These terms may be updated or modified, and it is your responsibility to check them regularly.



Disclaimer of accuracy of information

All trips are a form of fiction work. Even if a trip is inspired by historical events, places or characters, there is no factual truth to this. We strive to ensure the quality of all our trips. Every clue and story provided undergoes multiple reviews, but occasionally errors may occur. If you encounter inaccuracies, please kindly report them through our feedback section or by contacting us directly at




We make no warranties regarding the error-free operation of our App or Website. Occasional errors may occur due to various factors, but we are committed to addressing and resolving them promptly. In case you come across an error or a bug, we would appreached it if you let us know, by sending an email to 


Limitation of liability

Discovery Trips provides access to our App and Website, but use of our trips for city exploration is entirely at your own risk. We are not liable for any damages or incidents that may occur during your trips. During your trip, always keep a good look around you and pay attention to traffic.



Proprietary Material

All content displayed on the Discovery Trips App or Website, including text, graphics, data, photographs, music, videos, software and other material (“Proprietary Material”), is the property of Discovery Trips or is used with appropriate permission. This Proprietary Material is protected by applicable intellectual property rights laws, and any unauthorized use or reproduction without our prior written permission is strictly prohibited.



Intellectual Property Rights

The Discovery Trips App, Website and Proprietary Materials, including all associated intellectual property rights, are the sole property of Discovery Trips and its licensors. You are not authorized to remove or alter any copyright or proprietary notices associated with the App, Website or Proprietary Materials.



Copyright Policy

We respect the intellectual property rights of others and will respond promptly to any claim of copyright infringement on our App or Website. If you believe that your copyrighted work is being used in a way that infringes, please let us know at or via the feedback section of the Website.



Need help?

Please contact us at for questions about our privacy policy, refund policy, liability policy or terms of use.